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Customer Service

Contact Us

For customer service inquiries, please contact us Monday through Friday 9 AM to 5 PM (EDT). Email us at customerservice@philamuseum.org

 

Shipping

Some fragile or oversized items require additional surcharges that allow us to ensure your purchase arrives quickly and safely. This surcharge will be added on top of the existing shipping method. Custom Prints are excluded from any Flat Rate Shipping promotion. 

My Account

If you are registered with us, you can obtain access to your account details quickly and easily, i.e., changing your profile, email preferences, and address book information, as well as view your online order history and track shipments. You can also manage your wish lists, registries, and keep track of gift certificate balances.

Please use your email address and the password you selected to sign in. If you have forgotten your password, you can reset it at any time.

 

Security & Privacy

What contact information does the Museum Store require to place an order?

You may browse the Philadelphia Museum of Art’s Store website without registering or submitting any contact information. When you order a product from the Museum Store, we require your name, billing and shipping addresses, telephone number, e-mail address, and credit card information to process your order.

How does the Museum Store use your contact information?

We will retain minimal contact information in order to facilitate better customer service, keep you up-to-date on your order status and to inform you of future products and promotions. You may also choose to register for an account at our online store, which will use your contact information to allow you to hold items in your cart, to checkout more quickly and to easily access past orders. To update your contact information, please email customerservice@philamuseum.org

Does the Museum Store share your contact information?

We do not sell or rent the information you provide to us to third parties. However, we do contract with service providers to assist us in maintaining and managing our databases, to securely process online orders and to analyze the traffic patterns on our site. We do not authorize those third parties to make any other use of your information. 

How do you know your personal information is secure?

We do our best to provide a safe and convenient shopping experience. We contract with third parties who are PCI compliant, use SSL encryption and have in place physical, electronic, contractual and managerial safeguards to protect the security and privacy of your information. If you prefer to place your order by phone, please call 215-684-7376.

What other information does the Museum Store collect?

Through our analytics service provider, we collect cookies during each visit to our site. Cookies are pieces of information stored directly on your computer that collect data about your interactions with our website, such as pages viewed and links clicked. We use the information to understand how our website is used and to measure the success of our marketing campaigns. 

California Resident Privacy Rights California Civil Code Section 1798.83 permits customers who are California residents to request information regarding our disclosure of contact information to third parties for their direct marketing purposes.  To make such a request, please email us at customerservice@philamuseum.org 

 

Terms of Use

The contents of this site, including all images and text, are for personal, educational, non-commercial use only. The contents of this site may not be reproduced in any form without the permission of the Philadelphia Museum of Art.

The Philadelphia Museum of Art does not authorize or prohibit links to its website provided that any such link does not connote an endorsement by or affiliation with the Philadelphia Museum of Art.