Help & FAQ
Help & FAQ
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Holiday Shipping Deadline : Wednesday, December 18, 2024 @ 12:00 p.m. (Noon)
Order by December 18, 2024 at 12:00 P.M. (Noon) E.T. to ensure your order is shipped from our warehouse in time for delivery by December 25. Shipping deadline is an estimate based on Standard Shipping lead time.
Cutoff date excludes orders shipping to Hawaii, Alaska, Puerto Rico, and international destinations. Surcharges may apply for oversized or special items. Orders from the Custom Print Shop have separate lead times. More information on shipments from the Custom Print Shop here.
Holiday Promotions
`15% Off Items (Category-Wide) (12/21 - 12/24)
Offer valid on non-sale items in specific categories only, price as marked for a limited time. Discount applied automatically at checkout and is excluded from purchases of memberships, gift cards, prior purchases, tax and shipping charges. Exclusions also include all discount or promotion code offers. Discount does not stack with Membership discounts or existing "Buy 1, Get 1 / BOGO" promos (such as 2 for $24 Mini Posters or Buy 2, Get a 3rd Free PMA Enamel Pins). Some items are not eligible for member or promotional discounts. Exclusions are subject to change. Offer valid online-only from 12:00 PM ET thru 7PM ET on the following schedule: December 21, 2024: 15% off of full-price books; December 22, 2024: 15% off of full-price home items; December 23, 2024: 15% off of full-price jewelry items; December 24, 2024: 15% off of full-price kids’ items.
20% Off Full-Price Items (12/16 - 12/18)
Offer valid on online only, discount automatically applies in checkout. Discount applies to full-price, in-stock items and is excluded from purchases of memberships, gift cards, prior purchases, tax and shipping charges. Some items are not eligible for member or promotional discounts. Exclusions are subject to change. Offer is valid December 16, 2024, 3:00 p.m. ET through December 18, 2024, 12:00 p.m. ET.
Free Standard Shipping on All Orders (12/16 - 12/18)
Promotion discounts standard shipping. Valid for free standard shipping in the 48 contiguous United States. Shipping promotion excludes Hawaii, Alaska, Puerto Rico, international, overnight and express shipments. Surcharges may apply for oversized or special items. Orders from the Custom Print Shop are excluded from Free Standard Shipping. Exclusions are subject to change. Offer is valid December 16, 2024, 3:00 p.m. ET thru December 18, 2024, 12:00 p.m. ET.
10% off All Sale Items (12/21 - 12/31)*
Offer valid on sale items only, price as marked for a limited time. Discount applied automatically at checkout and is excluded from purchases of memberships, gift cards, prior purchases, tax and shipping charges. Exclusions also include all discount or promotion code offers. Discount does not stack with Membership discounts or existing "Buy 1, Get 1 / BOGO" promos (such as 2 for $24 Mini Posters or Buy 2, Get a 3rd Free PMA Enamel Pins). Some items are not eligible for member or promotional discounts. Exclusions are subject to change. Offer valid online-only December 21, 2024, 12:00 AM ET thru December 31, 2024, 11:59 PM ET.
For Members: Members will receive a discount applied to the subtotal of each sale item that is equal to their membership discount.
$5.00 Flat-Rate Standard Shipping on All Orders (12/13 - 12/16)
Promotion overrides standard shipping. Valid for $5.00 standard shipping in the 48 contiguous United States. Shipping promotion excludes Hawaii, Alaska, Puerto Rico, international, overnight and express shipments. Surcharges may apply for oversized or special items. Orders from the Custom Print Shop are excluded from Free Standard Shipping. Exclusions are subject to change. Offer is valid December 13, 2024, 12:00 a.m. ET thru December 18, 2024, 11:59 p.m. ET.
For Members: Members maintain Free Standard Shipping on orders over $25. Members must log in to receive Membership discount and Free Standard Shipping.
10% Off Unframed Custom Prints (12/7 - 12/15)
Customers receive 10% off of each item in their cart in the Custom Print Shop when they enter the coupon code "UNFRAMED10" at checkout. Exclusions include all discount or promotion code offers. Some items are not eligible for member or promotional discounts. Exclusions are subject to change. Offer valid in-store and online December 7, 2024, 12:00 p.m. ET thru December 15, 2024, 11:59 p.m. ET.
Free Standard Shipping on Orders $50 and Up (12/6 - 12/9)
Free shipping is automatically applied in checkout with a minimum spend of $50.00. Promotion discounts standard shipping. Valid for free standard shipping in the 48 contiguous United States. Free standard shipping excludes Hawaii, Alaska, Puerto Rico, international, overnight and express shipments. Surcharges may apply for oversized or special items. Orders from the Custom Print Shop are excluded from Free Standard Shipping. Exclusions are subject to change. Offer is valid December 6, 2024, 12:00 a.m. ET thru December 9, 2024, 11:59 p.m. ET.
For Members: Members maintain Free Standard Shipping on orders over $25. Members must log in to receive Membership discount and Free Standard Shipping.
Cyber Monday (12/2)
Customers receive Free Standard Shipping on each order. No minimum order required. Promotion valid online only December 2, 2024, 12:00 AM ET thru December 2, 2024, 11:59 PM ET. Discount applied automatically at checkout. No additional discounts apply.
For Members: Members maintain Free Standard Shipping on orders over $25. Members must log in to receive Membership discount and Free Standard Shipping.
Black Friday (11/29)
Customers receive 15% off of each item in their order when their cart reaches a subtotal of $50.00, 20% off of each item when the cart reaches a subtotal of $75.00, 25% off of each item when the cart reaches a subtotal of $100.00, or 30% off of each item when the cart reaches a subtotal of $150.00. Discount applied automatically at checkout and is excluded from purchases of memberships, gift cards, prior purchases, tax and shipping charges. Exclusions also include all discount or promotion code offers. Discount does not stack with existing "Buy 1, Get 1 / BOGO" promos (such as 2 for $24 Mini Posters or Buy 2, Get a 3rd Free PMA Enamel Pins). Some items are not eligible for member or promotional discounts. Exclusions are subject to change. Offer valid online-only November 29, 2024, 12:00 AM ET thru November 29, 2024, 11:59 PM ET.
For Members: Promotion does not stack with Membership discounts. Once promotional subtotal threshold is reached, Members will receive whichever discount is greater of Membership discount or promotional discount on each item in cart. Members maintain Free Standard Shipping on orders over $25. Members must log in to receive Membership discount and Free Standard Shipping.
updated 12/21/2024
Shipping
Methods & Timeframes
Shipping Method
Estimated Time
Cost
Standard
Arrives in 5-8 Business Days
Orders up to $99.99 = $9 Flat Rate
Orders over $100 = FREE*
Members always receive Free Standard Shipping on orders over $25**
Express
Arrives in 2-3 Business Days
$20 Flat Rate
Holiday Ordering Deadline: Wednesday, December 18, 2024
Order by December 18, 2024 at 12:00 P.M. (Noon) E.T. to ensure your order is shipped from our warehouse in time for delivery by December 25. Cutoff date excludes orders shipping to Hawaii, Alaska, Puerto Rico, and international destinations. Surcharges may apply for oversized or special items. Orders from the Custom Print Shop have separate lead times. More information on shipments from the Custom Print Shop here.
*Orders with fragile or oversized items (including reproductions and archival prints) where surcharges apply do not qualify for Free Shipping. Surcharges will be applied on top of the shipping method selected at checkout.
**In order for members to receive Free Standard Shipping on orders over $25, members must sign in with the same email address used for membership. Surcharges will be applied on top of shipping method for members as well.
The above shipping rates do not apply to orders in our Custom Print Shop. Orders from our Custom Print Shop ship directly from our print partner to your doorstep.
Surcharges
Some fragile or oversized items may require additional surcharges that allow us to ensure your purchase arrives quickly and safely. Surcharges are applied on top of the selected shipping method. Any item with a shipping surcharge will be labeled in the product information with the applicable surcharge.
Our Shipping Process
Please allow up to 4 business days for orders with Standard Shipping to be shipped. Orders are subject to verification and approval before shipping and may take several days to process. Once your order has shipped, you will receive a confirmation email.
International Shipping
Flat Rate Fee
We are currently only shipping Blackwing products (no other products) internationally to the following countries for a Flat Rate International Shipping fee of $70 USD: Australia, Canada, China, France, Germany, Hong Kong, Italy, Japan, Republic of Korea, Netherlands, New Zealand, Portugal, Spain, South Africa Switzerland, and the UK.
If you have any inquiries about shipping to countries outside of the United States that are not on the above list, please email us at store@philamuseum.org or send us a message through our site here
(Members) How do I access my membership benefits?
Experience the very best of the Philadelphia Museum of Art — become a member! JOIN NOW!
Members always enjoy shopping benefits!
- 10% discount (Keystone members enjoy 20% discount) in PMA Stores and our online store, with additional discounts on Member Appreciation Days
- Free Standard Shipping on orders over $25 (excluding Custom Print Shop orders)
Accessing Your Discounts
To ensure you receive your member discount, you must sign in to store.philamuseum.org with your email used for museum membership for access. Member discounts will be automatically applied to the cart.
Promotions & Exclusions
- Free Standard Shipping (when applicable) and Discounted Flat Rate Shipping do NOT apply to our Custom Print Shop, as these orders ship directly from our printing partner to your doorstep
- Membership discount does not stack with existing Buy 1 Get 1 / BOGO promos (such as 2 for $24 Mini Posters or Buy 2, Get a 3rd Free PMA Enamel Pins)
- Blackwing is excluded from any promotion, though customers can receive free shipping on Blackwing products
- Membership discount is valid on sale items
- We may exclude other products from various promotions throughout the year
Contact Us
Have a question about an order or about returns?
Reach out during regular business hours by emailing us at store@philamuseum.org or send us a message through our site here
My Account
Anyone can register for an account with the Philadelphia Museum of Art Store, it is not necessary to be a museum member to create an account with our store.
If you are registered with us, you can obtain access to your account details quickly and easily, i.e., changing your profile, email preferences, and address book information, as well as view your online order history and track shipments. You can also manage your wish lists, registries, and keep track of gift certificate balances.
Creating An Account
To create a new account with us, please select Register at the top right corner of our site page. Enter your information and create your password.
If you are having trouble finding where to create your account, you can click here.
Reset Your Password
If you have forgotten your password, you can reset it at any time. Please select Sign in at the top right corner of our site page. Then select Forgot your password? and enter your email address used for your account.
If you are having trouble finding this, you can click here.
Our Stores
Did you know we have 5 museum stores in addition to our online store? Learn more about our stores.
Shop at the Museum
Main Store Ground Floor, North Entrance
American Gallery Store 1st Floor, West Entrance
Design Store 1st Floor, West Entrance
Special Exhibition Store 2nd Floor
Rodin Store Rodin Museum