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Help & FAQ

Help & FAQ

Got a question? We're here to help!


Shipping

Methods & Timeframes

Shipping Method

Estimated Time

Cost

Standard

Arrives in 5-8 Business Days

Orders up to $99.99 = $9 Flat Rate
Orders over $100 = FREE*

Members always receive Free Standard Shipping on orders over $25**

Express

Arrives in 2-3 Business Days

$20 Flat Rate

*Orders with fragile or oversized items (including reproductions and archival prints) where surcharges apply do not qualify for Free Shipping. Surcharges will be applied on top of the shipping method selected at checkout.

**In order for members to receive Free Standard Shipping on orders over $25, members must sign in with the same email address used for membership.

The above shipping rates do not apply to orders in our Custom Print Shop. Orders from our Custom Print Shop ship directly from our print partner to your doorstep.

Surcharges

Some fragile or oversized items may require additional surcharges that allow us to ensure your purchase arrives quickly and safely. Surcharges are applied on top of the selected shipping method. Any item with a shipping surcharge will be labeled in the product information with the applicable surcharge. Members are exempt from shipping surcharges.  

Our Shipping Process

Please allow up to 4 business days for orders with Standard Shipping to be shipped. Orders are subject to verification and approval before shipping and may take several days to process. Once your order has shipped, you will receive a confirmation email.

International Shipping

Flat Rate Fee

We are currently only shipping Blackwing products (no other products) internationally to the following countries for a Flat Rate International Shipping fee of $70 USD: Australia, Canada, China, France, Germany, Hong Kong, Italy, Japan, Republic of Korea, Netherlands, New Zealand, Portugal, Spain, Switzerland, and the UK.

If you have any inquiries about shipping to countries outside of the United States that are not on the above list, please email us at customerservice@philamuseum.org.

(Members)  How do I access my membership benefits?

Experience the very best of the Philadelphia Museum of Art — become a member! JOIN NOW!

Members always enjoy shopping benefits!

  • 10% discount (Keystone members enjoy 20% discount) in PMA Stores and our online store, with additional discounts on Member Appreciation Days
  • Free Standard Shipping on orders over $25 (excluding Custom Print Shop orders)

Accessing Your Discounts

To ensure you receive your member discount, you must sign in to store.philamuseum.org with your email used for museum membership for access. Member discounts will be automatically applied to the cart.

Promotions & Exclusions

  • Free Standard Shipping (when applicable) and Discounted Flat Rate Shipping do NOT apply to our Custom Print Shop, as these orders ship directly from our printing partner to your doorstep
  • Membership discount does not stack with existing Buy 1 Get 1 / BOGO promos (such as 2 for $24 Mini Posters or Buy 2, Get a 3rd Free PMA Enamel Pins)
  • Blackwing is excluded from any promotion, though customers can receive free shipping on Blackwing products
  • Membership discount is valid on sale items
  • We may exclude other products from various promotions throughout the year

Contact Us

Have a question about an order or about returns?

Reach out during regular business hours by emailing us at customerservice@philamuseum.org

My Account

Anyone can register for an account with the Philadelphia Museum of Art Store, it is not necessary to be a museum member to create an account with our store.

If you are registered with us, you can obtain access to your account details quickly and easily, i.e., changing your profile, email preferences, and address book information, as well as view your online order history and track shipments. You can also manage your wish lists, registries, and keep track of gift certificate balances.

Creating An Account

To create a new account with us, please select Register at the top right corner of our site page. Enter your information and create your password.

If you are having trouble finding where to create your account, you can click here.

Reset Your Password

If you have forgotten your password, you can reset it at any time. Please select Sign in at the top right corner of our site page. Then select Forgot your password? and enter your email address used for your account.

If you are having trouble finding this, you can click here.

Our Stores

Did you know we have 5 museum stores in addition to our online store? Learn more about our stores.

Shop at the Museum

Main Store  Ground Floor, North Entrance

American Gallery Store  1st Floor, West Entrance

Design Store  1st Floor, West Entrance

Special Exhibition Store  2nd Floor

Rodin Store  Rodin Museum