Help & FAQ
Help & FAQ
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Member Appreciation Days - April 11, 2024 - April 15, 2024
Discounts for All Members:
Full-Price Items: Get 20% off full-price, in-stock items online and in-store. Discount automatically applied at online checkout when logged in.
Sale Items (Online Only): Get an extra 25% off the marked sale price of online sale items. Discount automatically applied at online checkout when logged in.
Enhanced Discounts for Keystone-Level Members & Above:
Full-Price Items: Get 25% off full-price, in-stock items online and in-store. Discount automatically applied at online checkout when logged in.
Sale Items (Online Only): Get an extra 30% off the marked sale price of online sale items. Discount automatically applied at online checkout when logged in.
The following exclusions apply to all Member Appreciation Days discounts:
- Memberships
- Gift cards
- Prior purchases
- Tax and shipping charges
- All other discount or promotion codes
- Membership discounts (these Member Appreciation Day discounts replace standard Membership discounts during this period)
- "Buy 1, Get 1 / BOGO" promotions (e.g., 2 for $24 Mini Posters, Buy 2, Get a 3rd Free PMA Enamel Pins)
- Orders in the PMA Custom Print Shop
- Select items (specific exclusions noted in the item description on product pages, where applicable)
Important Notes:
- Only one discount can be applied per item. Discounts cannot be combined or "stacked."
- Exclusions are subject to change without notice.
Offer valid April 11, 2025, 12:00 a.m. Eastern Time (ET) through April 15, 2025, 11:59 p.m. Eastern Time (ET).
To ensure you receive your member discount, you must sign in to store.philamuseum.org with your email used for museum membership for access. Member discounts will then be automatically applied to the cart.
updated 4/12/2024
Shipping
Methods & Timeframes
Shipping Method
Estimated Time
Cost
Standard
Arrives in 5-8 Business Days
Orders up to $99.99 = $9 Flat Rate
Orders over $100 = FREE*
Members always receive Free Standard Shipping on orders over $25**
Express
Arrives in 2-3 Business Days
$20 Flat Rate
*Orders with fragile or oversized items (including reproductions and archival prints) where surcharges apply do not qualify for Free Shipping. Surcharges will be applied on top of the shipping method selected at checkout.
**In order for members to receive Free Standard Shipping on orders over $25, members must sign in with the same email address used for membership. Surcharges will be applied on top of shipping method for members as well.
The above shipping rates do not apply to orders in our Custom Print Shop. Orders from our Custom Print Shop ship directly from our print partner to your doorstep.
Surcharges
Some fragile or oversized items may require additional surcharges that allow us to ensure your purchase arrives quickly and safely. Surcharges are applied on top of the selected shipping method. Any item with a shipping surcharge will be labeled in the product information with the applicable surcharge.
Our Shipping Process
Please allow up to 4 business days for orders with Standard Shipping to be shipped. Orders are subject to verification and approval before shipping and may take several days to process. Once your order has shipped, you will receive a confirmation email.
International Shipping
Flat Rate Fee
We are currently only shipping Blackwing products (no other products) internationally to the following countries for a Flat Rate International Shipping fee of $70 USD: Australia, Canada, China, France, Germany, Hong Kong, Italy, Japan, Republic of Korea, Netherlands, New Zealand, Portugal, Spain, South Africa Switzerland, and the UK.
If you have any inquiries about shipping to countries outside of the United States that are not on the above list, please email us at store@philamuseum.org or send us a message through our site here
(Members) How do I access my membership benefits?
Experience the very best of the Philadelphia Museum of Art — become a member! JOIN NOW!
Members always enjoy shopping benefits!
- 10% discount (Keystone-Level Members & above enjoy 20% discount) in PMA Stores and our online store, with enhanced discounts on Member Appreciation Days
- Free Standard Shipping on orders over $25 (excluding Custom Print Shop orders)
Accessing Your Discounts
To ensure you receive your member discount, you must sign in to store.philamuseum.org with your email used for museum membership for access. Member discounts will then be automatically applied to the cart.
Promotions & Exclusions
- Free Standard Shipping (when applicable) and Discounted Flat Rate Shipping do NOT apply to our Custom Print Shop, as these orders ship directly from our printing partner to your doorstep
- Membership discount does not stack with existing Buy 1 Get 1 / BOGO promos (such as 2 for $24 Mini Posters or Buy 2, Get a 3rd Free PMA Enamel Pins)
- Blackwing is excluded from any promotion, though customers can receive free shipping on Blackwing products
- We may exclude other products from various promotions throughout the year
Contact Us
Have a question about an order or about returns?
Reach out during regular business hours by emailing us at store@philamuseum.org or send us a message through our site here
My Account
Anyone can register for an account with the Philadelphia Museum of Art Store, it is not necessary to be a museum member to create an account with our store.
If you are registered with us, you can obtain access to your account details quickly and easily, i.e., changing your profile, email preferences, and address book information, as well as view your online order history and track shipments. You can also manage your wish lists, registries, and keep track of gift certificate balances.
Creating An Account
To create a new account with us, please select Register at the top right corner of our site page. Enter your information and create your password.
If you are having trouble finding where to create your account, you can click here.
Reset Your Password
If you have forgotten your password, you can reset it at any time. Please select Sign in at the top right corner of our site page. Then select Forgot your password? and enter your email address used for your account.
If you are having trouble finding this, you can click here.
Our Stores
Did you know we have 4 museum stores in addition to our online store? Learn more about our stores.
Shop at the Museum
American Gallery Store 1st Floor, West Entrance
ModCon Store 1st Floor, West Entrance
Special Exhibition Store 2nd Floor
Rodin Store Rodin Museum