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Help & FAQ


CUSTOM PRINT SHOP

LOCATION

Main Building
2600 Benjamin Franklin Parkway
Philadelphia, PA 19130


EMAIL

store@visitpham.org


Black Friday Weekend Sales - November 28, 2025 - December 1, 2025

Friday, November 28, 2025

Baseline Discounts
Full-Price Items: Get 15% off full-price and sale, in-stock items online only. Discount automatically applied at online checkout.

Enhanced Discounts for Members
Full-Price Items: Get 20% off full-price and sale, in-stock items online only. Discount automatically applied at online checkout when logged in.

Enhanced Discounts for Keystone Members & Above
Full-Price Items: Get 25% off full-price and sale, in-stock items online only. Discount automatically applied at online checkout when logged in.

Free Shipping on all orders, no minimum purchase required.

Offer valid November 28, 2025, 12:00 a.m. Eastern Time (ET) through November 28, 2025, 11:59 p.m. Eastern Time (ET).

Saturday, November 29, 2025

Baseline Discounts
Full-Price Items: Get 15% off full-price and sale, in-stock items online only. Discount automatically applied at online checkout.

Normal Discounts for Keystone Members & Above
Full-Price Items: Get 20% off full-price and sale, in-stock items online only. Discount automatically applied at online checkout when logged in.

Free Shipping on all orders $50.00+ or when you add an item with a “Local Maker” tag to your cart. Members receive free shipping at $25.00 or when you add an item with a “Local Maker” tag to your cart.

Offer valid November 29, 2025, 12:00 a.m. Eastern Time (ET) through November 29, 2025, 11:59 p.m. Eastern Time (ET).

Sunday, November 30, 2025

Baseline Discounts for All Customers
Full-Price Items: Get 20% off full-price and sale, in-stock items online and in-store. Discount automatically applied at online checkout.

20% off of All Orders in the Custom Print Shop

Free Shipping on all orders, no minimum purchase required.

Offer valid November 30, 2025, 12:00 a.m. Eastern Time (ET) through November 30, 2025, 11:59 p.m. Eastern Time (ET).

Monday, December 1, 2025

Baseline Discounts
Full-Price Items: Get 15% off full-price and sale, in-stock items online only. Discount automatically applied at online checkout.

Enhanced Discounts
Get 20% off full-price and sale, in-stock items online when you spend $200.

Normal Discounts for Keystone Members & Above
Full-Price Items: Get 20% off full-price and sale, in-stock items online only. Discount automatically applied at online checkout when logged in.

Enhanced Discounts for All Customers
Get 30% off full-price and sale, in-stock items online when you spend $300.

Free Shipping on all orders, no minimum purchase required.

Offer valid December 1, 2025, 12:00 a.m. Eastern Time (ET) through December 1, 2025, 11:59 p.m. Eastern Time (ET).

Promotion Exclusions

The following exclusions apply to all of the above discounts:
- Memberships
- Gift cards
- Prior purchases
- Tax and shipping charges (like large item or poster surcharges)
- All other discount or promotion codes
- Orders in the Custom Print Shop (except on Sunday, November 30, 2025. See “Sunday, November 30, 2025” discounts above)
- Select items (specific exclusions noted in the item description on product pages, where applicable)

Important Notes:
- Only one discount can be applied per item. Discounts cannot be combined or "stacked."
- Exclusions are subject to change without notice.

To ensure you receive your member discount, you must sign in to store.philamuseum.org with your email used for museum membership for access. Member discounts will then be automatically applied to the cart.

updated 11/27/2025

 


General Shipping Information

Methods & Timeframes

Shipping Method

Estimated Time

Cost

Standard

Arrives in 5-8 Business Days

Orders up to $99.99 = $9 Flat Rate
Orders over $100 = FREE*

Members always receive Free Standard Shipping on orders over $25**

*Orders with fragile or oversized items (including reproductions and archival prints) where surcharges apply do not qualify for Free Shipping. Surcharges will be applied on top of the shipping method selected at checkout.

**In order for members to receive Free Standard Shipping on orders over $25, members must sign in with the same email address used for membership. Surcharges will be applied on top of shipping method for members as well.

The above shipping rates do not apply to orders in our Custom Print Shop. Orders from our Custom Print Shop ship directly from our print partner to your doorstep.

Surcharges

Some fragile or oversized items may require additional surcharges that allow us to ensure your purchase arrives quickly and safely. Surcharges are applied on top of the selected shipping method. Any item with a shipping surcharge will be labeled in the product information with the applicable surcharge.  

Our Shipping Process

Please allow up to 4 business days for orders with Standard Shipping to be shipped. Orders are subject to verification and approval before shipping and may take several days to process. Once your order has shipped, you will receive a confirmation email.

International Shipping

Flat Rate Fee

We are currently only shipping Blackwing products (no other products) internationally to the following countries for a Flat Rate International Shipping fee of $70 USD: Australia, Canada, China, France, Germany, Hong Kong, Italy, Japan, Republic of Korea, Netherlands, New Zealand, Portugal, Spain, South Africa Switzerland, and the UK.

If you have any inquiries about shipping to countries outside of the United States that are not on the above list, please email us at store@philamuseum.org or send us a message through our site here


Promotions & Exclusions

  • Free Standard Shipping (when applicable) and Discounted Flat Rate Shipping do NOT apply to our Custom Print Shop, as these orders ship directly from our printing partner to your doorstep
  • Blackwing is excluded from any promotion, though customers can receive free shipping on Blackwing products
  • We may exclude other products from various promotions throughout the year

I need help with my account

Anyone can register for an account with the Philadelphia Museum of Art Store, it is not necessary to be a museum member to create an account with our store.

If you are registered with us, you can obtain access to your account details quickly and easily, i.e., changing your profile, email preferences, and address book information, as well as view your online order history and track shipments. You can also manage your wish lists, registries, and keep track of gift certificate balances.

Creating An Account

To create a new account with us, please select Register at the top right corner of our site page. Enter your information and create your password.

If you are having trouble finding where to create your account, you can click here.

Reset Your Password

If you have forgotten your password, you can reset it at any time. Please select Sign in at the top right corner of our site page. Then select Forgot your password? and enter your email address used for your account.

If you are having trouble finding this, you can click here.